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What Value Adding? … AND IT COULD HAVE BEEN SO EASY…

What Value Adding? … AND IT COULD HAVE BEEN SO EASY…

by Michelle on April 18, 2009

stipid-builder-salesman3

I had an experience this week that has left me gob-smacked!

We had a builder come and quote on some flood damage to a downstairs room. Now apart from the flood damage this room needs some serious attention. Being the eternal optimist I was excited; what a great opportunity to fix this room up! I was going to have a builder and tradesmen on site – perhaps they would want to turn this into a decent job!

The Builder showed up…What a DROP KICK! All he wanted to know about was the damage!

This job is going to be a pain in the bum for him and he does not even want to discuss the possibility of what else could be done.

He looked up at the ceiling (THERE ISN’T ONE) and said, “Well, that is not covered by insurance…”

NO KIDDING

I never expected insurance to cover the rest of the work!

I asked him about fixing the tank that leaked and created the flood in the first place. Again, “Insurance won’t repair what caused the damage, but will fix the damage”  He had the opportunity to bring a plumber in on the job as well.

Now I’m thinking, “Do I have to use this guy because the insurance sent him?”

Value Adding can take some lateral thinking, it might be stuff you already do, The Only Thing he had to do was have an open conversation. I would have PROBABILITY spent twice as much as the insurance claim as well as made the job worthwhile to everyone else involved.

He could have been a solution.

Isn’t that why customers have contacted you, us, them? At the end of the day aren’t we providing them with a solution to their problem? As soon as you realize this Value Adding gets easy.

FIGURE OUT WHAT YOUR CUSTOMER WANTS & NEEDSjig-saw-puzzle2

GATHER CLUES ABOUT WAYS TO IMPROVE YOUR SERVICE

MAKE THE MOST OF THESE NEW FOUND OPPORTUNITIES


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